The participants of the study visit were representatives of the institutions from the market surveillance system: Market Surveillance Agency of Bosnia and Herzegovina, the Inspectorate of the Republic of Srpska, Federal Administration for Inspection Affairs and the Inspectorate of Brčko District of Bosnia and Herzegovina.

On the first day of the study visit, the participants visited the Market Surveillance Authority of Belgium in Brussels, where the hosts presented them with the way market works, as well as cooperation of customs authorities and market surveillance authorities in Belgium. The tools that contribute to successful cooperation and the challenges that the competent authorities face were also presented.

On the second and third days of the study visit, the participants had the opportunity to learn about the work methods and competences of the Netherlands Food and Consumer Product Safety Authority (NVWA), and to visit the NVWA Laboratory for Physical-Mechanical and Electrical Testing (FME) in Zwijndrecht, as well as the NVWA Laboratory for Chemical and Microbiological Testing (CMO), where they were presented with specific methods of testing toys.

The study visit ended with a visit to the Market Surveillance Authority of Belgium and attending an onsite inspection at a toy store. On that occasion, six product samples (a 4-in-1 multi-coloured ballpoint pen, a children's backpack, a C-ring active toy "Monkey", a wooden toy - dog, a protective reflective vest and a bicycle helmet) were inspected using three basic checklists. Non-compliances were found in two samples, as they did not contain warnings in Dutch language, and measures were ordered to remove the non-compliances.

After the presentations given by the representatives of the host institutions, as well as during the visits to the laboratories, the participants had the opportunity to ask questions and get all the information important for the work of the institutions they come from.

This study visit was an opportunity for the participants to be introduced to the practical experiences in the toy market surveillance, and to establish contacts that can contribute to future cooperation.