Consumer Complaints

Dear consumers,

If you have purchased a non-food consumer product and have a complaint about its safety features, you can contact us by telephone or electronically.

In order to identify the product on the market as quickly and easily as possible, and to respond to your complaint, we need:

Product details:

• product description (photo of the product - if possible),

• product name (e.g., brand, type, model, serial number, and instructions for use – if possible),

• information about the place of purchase (name and address of the point of sale, copy of the receipt – if possible).

 Incident details:

• incident victim details: age, gender,

• description of the incident and consequences caused by the product (e.g., electric shock, cuts, burns, allergies, other).

 Your details:

• name, address, telephone number or e-mail address.

It is possible to submit anonymous complaints, but in that case contact with you is not possible.

Telephone contact

Before submitting a written complaint, we recommend that you contact us by telephone, so that we can provide you with case-specific guidance on required incident details.

Phone:        057/343-503 or 057/343-504

E-mail:         msa.info@annt.gov.ba