For Consumers

In addition to the measures taken by market surveillance authorities in Bosnia and Herzegovina with the aim of consumer protection, consumers must be aware that they can also do a lot for their own protection and safety.  

Therefore, we remind you that when purchasing and using products, it is essential to:

• Read and follow all the manufacturer's instructions provided with the product (instructions for use, assembly, installation, maintenance, etc.).

• Use products exclusively in accordance with their intended purpose, as specified by the manufacturer.

• Maintain products properly to preserve their function and safety.

• Report any product that you suspect is unsafe to the Market Surveillance Agency of Bosnia and Herzegovina.

Here you can find detailed information on how to submit a consumer complaint, as well as useful brochures, instructions, and advice on purchasing and safely using specific types of products.